Tokyo Haneda International Airport

Guidance for international visitors at their arrival point

With the help of Unicast Robotics, international visitors at Tokyo’s Haneda International airport are greeted and guided by a robotic helper. A perfect introduction to Japan’s hi-tech capital!

In December of 2016, Kanagawa prefectural government installed Pepper service robots to provide guidance for international arrivals at their tourism information center. In addition to providing guidance in multiple languages Pepper provides analysis of visitor analytics, enabling the developments of even better services for international arrivals in the future.

Pepper’s Job

Unicast designed Haneda’s Pepper software to interact with foreign guests in multiple languages, providing guidance for trains and buses, as well as relevant points of interest throughout the Kanto area. While providing this guidance, Pepper gathers customer feedback through questions and surveys, providing data analysis of visitor needs. This data can be used in the future to not only refine Pepper’s visitor guidance, but also the development of new services and access options for new arrivals to the airport.

Provided Services -Greeting Visitors
-Presenting suggestions for airport activities and guidance to airline counters, gates etc.
-Providing options for popular tourism destinations around Kanagawa and Tokyo, as well as access guidance for these destinations
-Guidance to public transportation options and timetables for these options
Survey Data -Customer data including country of origin, length of stay, destinations etc.
Language Used -Japanese
Other Functions -Games and interactive menus for visitors
-Background analysis of survey data

With a specially designed visitor analytics platform, visitor data is presented in real time.
Within 10 days of installation, the data of over 2,000 visitors was recorded, providing key insights for marketing and service development

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